RaylexFlow (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the RaylexFlow platform and related services (the “Service”), accessible at https://raylexflow.com.ng.
By using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Service.
1. What is RaylexFlow?
RaylexFlow is a WhatsApp Business CRM & SaaS platform that enables businesses to communicate with their customers using the WhatsApp API and other digital tools.
We help you store, send, receive, and manage messages between your business and your customers through our platform.
We process personal information both for our own business purposes and on behalf of our customers.
2. Information We Collect
We collect information in the following ways:
2.1 Personal Information
When you register for or use our Service, we may collect:
• Your name, email address, phone number, and business name.
• Your login credentials.
• Payment and billing details.
• OAuth2 credentials (if applicable for integrations).
This information is necessary to provide the Service, manage your account, and communicate with you.
2.2 Service Usage Data
We collect data about how you use the Service, such as:
• Login activity.
• Interactions with features.
• Session data, IP addresses, browser type, and operating system.
2.3 Cookies & Tracking
We use cookies and similar technologies to:
• Enhance your experience.
• Remember preferences.
• Analyze website traffic.
You can control cookies through your browser settings, but disabling cookies may limit your ability to use parts of the Service.
3. How We Use Your Information
We use your information to:
• Provide, operate, and improve the Service.
• Manage your account and subscriptions.
• Process payments and billing.
• Provide customer support.
• Send service updates, marketing materials (optional), and other communications.
• Improve the security and functionality of the Service.
We may also process anonymized, aggregated data for internal analytics and platform improvements.
4. Facebook & WhatsApp API Integration
RaylexFlow integrates with the WhatsApp Business API, which is provided through Facebook/Meta.
When you connect your WhatsApp account:
• Your messages and metadata may be processed by Facebook/Meta to deliver the Service.
• We and Facebook act as independent controllers of the data processed for WhatsApp messaging.
• We implement measures to protect your data exchanged via the WhatsApp API, but we cannot guarantee absolute security of data shared with third-party platforms.
5. Data Sharing & Disclosure
We do not sell or rent your personal information.
We may share information only in the following circumstances:
• With third-party service providers who process data on our behalf (e.g., hosting, payment processing, support).
• If required by Nigerian law, court order, or to comply with a legal obligation.
• To protect the rights, property, or safety of RaylexFlow, our users, or others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets.
6. Data Security
We implement reasonable technical, organizational, and administrative measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or storage system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your data, subject to our legal obligations to retain certain records.
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the instructions in our emails or contacting us.
• Data Portability & Restriction (where applicable): You may request a copy of your data in a machine-readable format or request to restrict processing in certain circumstances.
We retain your data only as long as necessary to provide the Service, fulfill legal obligations, and resolve disputes.
Upon account closure, we will delete your data after a reasonable retention period unless required otherwise by law or unless you request earlier deletion.
9. Children’s Privacy
Our Service is not intended for individuals under 18.
We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us to remove it.
10. Third-Party Links
Our website or Service may include links to third-party websites or services.
We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about our data practices.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please create a Ticket or contact:
📧 support@raylexflow.com.ng
Address: 5, Asoremaseka 5 ASOREMASEKA STREET CELE BUSTOP OFF IJEDE ROAD, IKORODU, LAGOS